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Moving to Mosso

I am in the process of migrating all 200 domain names (approximately 100 websites) on my server over to Mosso – which is why you would have gotten a 404 if you happened on the site for a short time last night. (.htaccess did not transfer correctly, so mod_rewrites were borked.) Sorry for any inconvenience – was my fault, not Mosso’s.

I have had my own dedicated machine, hosted in a colo in San Diego, for several years, and dedicated managed servers prior to that. While I enjoy the flexibility that running your own box allows, I just don’t have the time or interest in being a sysadmin, and I feel it is unwise for me to do a half-assed job at something I hate in a role that is as important as that. Until recently, moving all of those sites to any kind of shared hosting environment would have meant a steep increase in what I pay per month. With Mosso, I’ll be paying around $100 a month, $65 less than I pay now, assuming I don’t go over bandwidth.

I apologize in advance for how ranty this post is about to get. I realize some of you may have just come here to find out if Mosso would be a good match for you. I’ll explain more about my experience with them in a moment, but I have to get this off my chest first.

I’m tired of being treated like a moron

I haven’t done a shared hosting solution in years now, partly because its been cost prohibitive if you have more than a handful of websites, and partly because I got tired of being treated like a moron every time I had to talk to support. Just yesterday, I was on the phone with Lunarpages, on behalf of a friend. (My friend doesn’t know much about servers. His website had been compromised, so I offered to be the middleman between him and tech. I have NOTHING to do with his website – was just stepping in here.)

This is what I sent Lunarpages support:

We recently experienced a script exploit on the domain name example.com. John Smith, the account holder, is copied on this message, as I am helping him try to find the source of the problem.

While we’re still trying to isolate the origin of the vulnerability, in viewing the FTP logs, we see several IP addresses that seem suspicious – several of these IP addresses track back to Russia and China.

The exploit allowed hundreds of randomly named index files to be created in directories with 755 permissions, owned by and belonging to the <groupname> group. Additionally, existing HTML files were edited to have a javascript appended to them containing links to hundreds of websites, all of which are reported as malicious websites. We can provide sample files that were generated, however the javascript that was inserted used randomly generated function names, so its nearly impossible to trace back via a google search.

The webroots of the malware sites seem to be normal websites, so it would seem that these sites are infected and unaware of it. The files appearing on their sites redirect to the intermediary site onlinedetect.com which then forwards to the malware site pro4scan.com:

http://google.com/safebrowsing/diagnostic?tpl=safari&site=www.onlinedetect.com&hl=en-us
http://google.com/safebrowsing/diagnostic?tpl=safari&site=www.pro4scan.com&hl=en-us

However, since the FTP logfiles are only accessible to us for 1 day, we are unable to view the apache and ftp logfiles for January 4, 2009, when the bogus files were created.

We have downloaded a recent backup of the site, however it would be great if we could access a backup from January 4th or 5th, as the 6th was the only day available. If possible, can you dump a backup from Jan 5 to the account root so we can download it by FTP.

We have already changed the login password to the FTP account, however since we are not 100% sure of what caused the exploit, if it is possible to set up a monitoring script on this account that will send a daily email of ftp login attempts and/or uploaded files, that would be extremely helpful. Not sure if you have something like that available.

We do not have many dynamic scripts set up on this account, however the one that could have potentially been the issue has been removed. If we had access to the log files from Jan 4, that would help us determine whether the exploit was done by way of passing malicious code via a GET or POST, which would help us rule out a few things.

We have set up a server monitor to alert us if the content of the affected pages changes more than 20%, but any assistance you can provide us with the above issues would be great.

Thank you very much for your assistance.

What I got in response was a form letter response telling me to change my password.

*blink*

Are you fucking kidding me?

First of all, I already told you I did that – second of all, did you even read beyond the first sentence? I am asking you for something – something only you can provide me. Don’t give me some bullshit form letter. You are support. Support me.

I haven’t had to deal with a retail virtual hosting company in a long time – I had hoped they had changed. Evidently, they have not.

So, yeah – anyway, the thought of returning to a hosting company rather than having my own server made me want to chew through my own wrists. But the thought of having issues (and there were a few, although mostly minor – maintaining a server requires work) that I’d have to tackle by myself, or with the help of a friend who had the skill but not the time was equally troubling.

Enter Mosso

A friend of mine in the PHP community had been talking to me about Mosso for a while, but I hadn’t really looked into it. The combination of a crappy economy, the fact that my Virtualmin license was about to expire (which was going to cost me a few hundred clams to renew), the fact that I no longer live in San Diego (which I deeply lament every day) and can’t just go down to the colo when I need to,  and frustration over not having the time to do some things that needed to be done on the server finally forced my hand and I started looking into it.

Mosso is a Rackspace company, so their legendary “fanatical support” is extended to Mosso clients as well. I have worked with Rackspace a lot in the past, so there is a comfort level there. Mosso is also geared at developers, which is nice for a number of reasons, not the least of which being that when I call them, they know I have a clue and treat me appropriately.

Using Mosso, I can create as many individual sites as I want, including some for clients with hosting billing packages built right in. Moss takes care of emailing them a billing reminder, accepting the payment, and then they transfer the money to you. There is a fraud-prevention hold period that prospective customers should be aware of – when the client pays their bill, you don’t see the money right away. Of course, you can always disable billing and ask your customers to send you a check or pay you directly through some other method if that’s an issue for you. For me, remembering to bill my hosting clients was where I really sucked, so this feature was a definite plus. Getting my money a month or two later – as opposed to never getting it because I forgot to bill them – is an okay plan to me. Plus it saves me the hassle of getting another merchant account, which just isn’t worth it for me for the limited number of paid hosting clients I have on the account.

I chatted with some of the guys from Mosso on Twitter for a few weeks, and perhaps more importantly, I listened. I was watching how they interacted with customers, and what their customers were saying about them. I talked to friends who had made the switch, and pinged people I didn’t know who were using Mosso. This move is a BFD, and not a decision I could take lightly. I’d be moving around 5 very active and important websites with heavy customization and big fat databases, as well as a hundred smaller, less critical ones.

Finally we arranged a call. (I have never actually been given the option of spending a half hour on the phone with someone from a hosting company before buying in, so that it and of itself was new.) When the call was done, I had pretty much run out of reasons not to switch.

My two primary apprehensions were that Mosso does not support ssh, and that I didn’t know what my monthly bandwidth was for the box I’m currently on, so I couldn’t determine whether I would be in danger of going over straight out of the starting gate. Truthfully, the only times I usually need ssh are when something has gone wrong – I don’t use it that often, and Mosso does support SSHFs. As for bandwidth, I’m still not 100% sure on that end, but I talked to the fellow that handles my colo box and he said he didn’t think it went over 500GB per month, which is Mosso’s limit before they charge you extra. Most of the traffic on my server comes from my non-profit organization website, however, and Mosso will apparently comp bandwidth overages for the non-profit.

Sold – So what’s next?

So, I’ve been trying to migrate sites over, a few more every day. I have thirty-something moved over so far, but I’m taking it slowly so I don’t kill myself over it and don’t make mistakes. Its a lot of work, and being that I work full-time, commute 4.5 hours a day and run a non-profit, I’m beat by the time I get home.

So far, the migrations have been flawless. A few sites have had databases that were too large to import using phpmyadmin, but I just clicked on the “support > live chat” option in my admin, connected with a tech, and asked them to import it. Less than a minute later, it was done. It took longer to upload the sql dump than it did for the entire customer service experience. Moving this site took a little longer, just because of a larger database – but one of the other WordPress sites I host went over in literally 5 minutes or less, including the initial download of files from the old server. A few quick changes to the config file with new database credentials and it was done.

There are a few differences in their control panel compared to what I’m used to, some good, some not as good. Some usability stuff, which I’ll probably mention to them at some point but are not that big of a deal. Having a view-all option (or user configured preference for number returned) for clients or website listings, instead of 10 per page, would be stellar. When you have 200 domain names, that’s a lot of clicking. Their control panel is home grown, and a helluva lot more usable than many I’ve seen (SO much more user-friendly than cpanel or webmin), but it could use a little tweaking. Still one of the best I’ve seen, and I’ve seen a lot.

When you create an account in Mosso’s control panel, it automagically creates a top-level testing domain, which is a huge help. For example, immediately after I created the snipe.net domain in the Mosso control panel, the control panel gave me link to my testing url. Since it’s a sub-domain of one of theirs, it won’t break any “/” links or image paths you might have in the page, and you can kick the tires thoroughly before you pull the DNS trigger and switch things over.

They didn’t have an email migration script when I signed up, but one of their techs took it upon himself to write one. It’s in testing now. I have several email accounts with over 100k messages, and although I use imap, if there is an easier way than spending the next two weeks downloading my imap map and copying it over to the new imap account, I’d be really thrilled with that. And it looks like there is. So yay.

It’s early to tell yet, but I like what I’ve seen so far. Their support has been quick to respond and very helpful. Server speeds seem just fine, email is working as expected. Really, I don’t have any complaints. Of course, the paranoid side of me will keep my old server in colo for another month or two, just for the peace of mind that I can switch DNS back if I need to, but I’m not expecting to have to do that anytime soon.

If you’re interested in giving Mosso a shot, they offer a 30 day risk-free trial (money back guarantee) – and if you use the promotional code REF-SNIPE, you’ll get a $25 rebate/refund on your first month’s bill. If you’re still not sure or you have more questions, follow @mosso on twitter. They’re very responsive, and often quite funny.

While talking to them on Twitter before I signed on, I told @mosso, “You guys are like the Obama of website hosting. I’m excited about the possibilities but praying you don’t dick me over.”

So far, so good – for both :D

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About Alison Gianotto (snipe)

I’m a tech geek/dev/infosec-nerd/scuba diver/blacksmith/sword-fighter/crime fighter/ENTP/warcrafter/activist, and the CTO at Mass Mosaic in New York City. Tweet at me @snipeyhead or read more...
  • http://piersonthe.net Piers

    Considering moving to Mosso (or Slicehost). Are you going to carry on blogging your experiences?

  • http://piersonthe.net Piers

    Considering moving to Mosso (or Slicehost). Are you going to carry on blogging your experiences?

  • http://blog.mosso.com/ Rob La Gesse

    Thanks much for the post! Very interested in your suggestions on improving useablility in the control panel. Not sure if you have looked at the NEW beta control panel (http://beta.mosso.com) – but it is the direction we are moving in.

    As always, if you have any questions, you can contact us on Twitter – or, of course, you can call me at home – you have the number!

    Rob

    Rob La Gesse’s last blog post..Spotlight on the Cloud – Requesting Submissions

  • http://blog.mosso.com Rob La Gesse

    Thanks much for the post! Very interested in your suggestions on improving useablility in the control panel. Not sure if you have looked at the NEW beta control panel (http://beta.mosso.com) – but it is the direction we are moving in.

    As always, if you have any questions, you can contact us on Twitter – or, of course, you can call me at home – you have the number!

    Rob

    Rob La Gesse’s last blog post..Spotlight on the Cloud – Requesting Submissions

  • http://www.snipe.net snipe

    I sure will – you may also want to ping vluther on Twitter – he has experience with both.

  • http://www.snipe.net snipe

    I sure will – you may also want to ping vluther on Twitter – he has experience with both.

  • http://www.snipe.net snipe

    Hi Rob – I have looked at the beta version, yeah :) The usability issues that come to mind are present in both – and as I mentioned, not at all dealbreakers. I imagine if I weren’t moving over hundreds of domain names, 20+ at a time, I wouldn’t even notice them, but since I’m doing a lot of the same tasks over and over for this initial migration, they’re more obvious to me than they would be otherwise.

    Some quick examples:

    1) listing more per page or allow me to customize how many I want to show for clients/website listings

    2) Allow me to more quickly set up aliased domains – I have to go through the whole site creation process for each one. Would be better if there was just a “domain aliases” options where I could list them all at once. A textarea box or ajaxed “add more” text box type of thing.

    3) Would be nice if in the websites listing view, you could filter by aliases, primary domains, both. Or at least separate the “real” sites in that list visually from aliased domains.

    That’s a few off the top of my head – I’ll be in touch more tho :)

  • http://www.snipe.net snipe

    Hi Rob – I have looked at the beta version, yeah :) The usability issues that come to mind are present in both – and as I mentioned, not at all dealbreakers. I imagine if I weren’t moving over hundreds of domain names, 20+ at a time, I wouldn’t even notice them, but since I’m doing a lot of the same tasks over and over for this initial migration, they’re more obvious to me than they would be otherwise.

    Some quick examples:

    1) listing more per page or allow me to customize how many I want to show for clients/website listings

    2) Allow me to more quickly set up aliased domains – I have to go through the whole site creation process for each one. Would be better if there was just a “domain aliases” options where I could list them all at once. A textarea box or ajaxed “add more” text box type of thing.

    3) Would be nice if in the websites listing view, you could filter by aliases, primary domains, both. Or at least separate the “real” sites in that list visually from aliased domains.

    That’s a few off the top of my head – I’ll be in touch more tho :)

  • Kyle

    I was paying $189/month for a Linux server, and $40/month for a handful of Windows sites. After researching alternatives for a few months, I finally setup a Mosso account. It is so freakin’ awesome adding sites to both Windows and Linux environments, then seeing them all under one FTP account.

  • Kyle

    I was paying $189/month for a Linux server, and $40/month for a handful of Windows sites. After researching alternatives for a few months, I finally setup a Mosso account. It is so freakin’ awesome adding sites to both Windows and Linux environments, then seeing them all under one FTP account.

  • http://www.snipe.net snipe

    Hi Kyle – thanks for posting :) I agree 100% – one benefit to using Mosso that I hadn’t factored in before trying it out was the fact that I have far fewer logins of which to keep track. I hadn’t realized the accounts would be set up that way until I took the plunge, but having one login for all of my personal sites is fantastic.

  • http://www.snipe.net snipe

    Hi Kyle – thanks for posting :) I agree 100% – one benefit to using Mosso that I hadn’t factored in before trying it out was the fact that I have far fewer logins of which to keep track. I hadn’t realized the accounts would be set up that way until I took the plunge, but having one login for all of my personal sites is fantastic.

  • Kyle

    I wanted to add that initially, I was paranoid about moving to mosso due to shared IPs. I have been pretty obsessive with my sites, having each one given a dedicated IP address. However, I spent some time re-researching official statements from Google regarding this issue.

    I did not save the list of groups.google and blog posts (from Matt Cutts or wherever), but there have been plenty of times where Google addresses the issue of ranking, and shared IPs, and consistently reassures webmasters not to worry at all about having a dedicated IP for your website.

    I realize my opinion may not mean much to all, but don’t be paranoid about shared IPs. I guess if you are hosting in a country known for excess spam/malware/legal issues, then a shared IP may be an issue :).

  • Kyle

    I wanted to add that initially, I was paranoid about moving to mosso due to shared IPs. I have been pretty obsessive with my sites, having each one given a dedicated IP address. However, I spent some time re-researching official statements from Google regarding this issue.

    I did not save the list of groups.google and blog posts (from Matt Cutts or wherever), but there have been plenty of times where Google addresses the issue of ranking, and shared IPs, and consistently reassures webmasters not to worry at all about having a dedicated IP for your website.

    I realize my opinion may not mean much to all, but don’t be paranoid about shared IPs. I guess if you are hosting in a country known for excess spam/malware/legal issues, then a shared IP may be an issue :).

  • http://www.snipe.net snipe

    That’s an excellent point, Kyle – thank you for addressing it, since I didn’t. I haven’t tried implementing the SSL I’ll need for a few sites that haven’t been migrated yet, but so far, migrating has been very smooth.

  • http://www.snipe.net snipe

    That’s an excellent point, Kyle – thank you for addressing it, since I didn’t. I haven’t tried implementing the SSL I’ll need for a few sites that haven’t been migrated yet, but so far, migrating has been very smooth.

  • Zac

    Interesting post – thank you.

    I’m not sure I’ve experienced the same joys of customer satisfaction though. I run a number of reasonably large WordPress sites.

    I’m desperate to get off media temple due to their terrible uptime the past 6 months (and they used to be so good!). Mosso has v similar features and good reputation.

    In order to import our databases, we’ve always used SSH.

    What’s the work around Mosso? You’d think this would be a common question.

    The painful chat shows they don’t seem to understand the issue.

    Any advice?

    I’m still 50/50 on whether to switch as no SSH is a big one, and not being able to get our DB in easily means it’s a leap of faith in whether they’ll help.

    Here’s my chat with them:

    Chat InformationPlease wait for a site operator to respond.
    Chat InformationYou are now chatting with ‘Kenard’
    Kenard: Welcome to Mosso
    you: hi – i’d like to discuss lack of ssh on your servers and work arounds before i switch from media temple to you
    Kenard: how can I help you today?
    Kenard: Ok let me ask you, are you running Linux?
    you: ok – so i’m currently running 4 sites on media temple’s grid servers
    you: all wordpress sites
    you: i’m keen to get off them as their uptime has been terrible past quarter; but you guys don’t have ssh and i don’t know how i’ll get our databases across
    Kenard: I see, and correct ssh is not avaiable at this time. But it is on our roadmap for this quarter.
    Kenard: If you are running on a Linux platform, SSHFS is available
    you: work arounds?
    you: i’m not a customer yet
    Kenard: http://help.mosso.com/article.php?id=340
    Kenard: I know, but are you running Linux at Media Temple now?
    you: it’s pretty much same as mosso – custom control panel
    you: issue is – we need to get large dbs across and require ssh to do this typcally
    you: do you provide support for porting dbs across?
    Kenard: You would provision the database with a few clicks in our control panel, then you can manage it via phpMyAdmin/MylittleAdmin or connect remotely with any dbms you prefer.
    you: i see – but i believe phpmyadmin has a 2mb limit on db import
    Kenard: You can use FTP to upload.
    Kenard: And this is what we can offer, a $100 rebate on your first month
    Kenard: just use promo code xxxx
    you: i’ll have to check that with our technical guy – but in the past, ftp hasn’t been sufficient for porting our sites
    you: thanks
    you: just so i’m clear – are there are work arounds to getting the db up and running IF ftp isn’t suffucient?
    you: sufficient
    Kenard: Once your account is setup, you can engage our support tech’s LIVE 24/7 with any questions or concerns you run across
    you: ok, and is there scope for them to, for example, ssh in? – again, just so i’m clear
    you: this must be a common issue
    you: or any examples of other sites bring wordpress onto mosso?
    Kenard: WordPress works great on our platform and we currently have clients running this now
    you: sorry to labour the point, but do you have examples for people porting existing, large WordPress sites and databases onto mosso?
    Kenard: I dont, sorry. But please note, we do not offer any migration services. If you are familiar with the process, our support techs are here to help with questions
    Kenard: or you would need to get a 3rd party involved to help with the migration
    you: we’ve done this before, very comfortable with it – but this is the issue: it’s ALWAYS been via SSH
    you: you don’t have SSH – i’m trying to understand what options we have
    Kenard: SSH is not available. You will only have access to our platform via FTP or SFTP
    Kenard: now SSHFS is available if you are running Linux
    Kenard: and SSH will be available soon
    you: thanks for your time

  • Zac

    Interesting post – thank you.

    I’m not sure I’ve experienced the same joys of customer satisfaction though. I run a number of reasonably large WordPress sites.

    I’m desperate to get off media temple due to their terrible uptime the past 6 months (and they used to be so good!). Mosso has v similar features and good reputation.

    In order to import our databases, we’ve always used SSH.

    What’s the work around Mosso? You’d think this would be a common question.

    The painful chat shows they don’t seem to understand the issue.

    Any advice?

    I’m still 50/50 on whether to switch as no SSH is a big one, and not being able to get our DB in easily means it’s a leap of faith in whether they’ll help.

    Here’s my chat with them:

    Chat InformationPlease wait for a site operator to respond.
    Chat InformationYou are now chatting with ‘Kenard’
    Kenard: Welcome to Mosso
    you: hi – i’d like to discuss lack of ssh on your servers and work arounds before i switch from media temple to you
    Kenard: how can I help you today?
    Kenard: Ok let me ask you, are you running Linux?
    you: ok – so i’m currently running 4 sites on media temple’s grid servers
    you: all wordpress sites
    you: i’m keen to get off them as their uptime has been terrible past quarter; but you guys don’t have ssh and i don’t know how i’ll get our databases across
    Kenard: I see, and correct ssh is not avaiable at this time. But it is on our roadmap for this quarter.
    Kenard: If you are running on a Linux platform, SSHFS is available
    you: work arounds?
    you: i’m not a customer yet
    Kenard: http://help.mosso.com/article.php?id=340
    Kenard: I know, but are you running Linux at Media Temple now?
    you: it’s pretty much same as mosso – custom control panel
    you: issue is – we need to get large dbs across and require ssh to do this typcally
    you: do you provide support for porting dbs across?
    Kenard: You would provision the database with a few clicks in our control panel, then you can manage it via phpMyAdmin/MylittleAdmin or connect remotely with any dbms you prefer.
    you: i see – but i believe phpmyadmin has a 2mb limit on db import
    Kenard: You can use FTP to upload.
    Kenard: And this is what we can offer, a $100 rebate on your first month
    Kenard: just use promo code xxxx
    you: i’ll have to check that with our technical guy – but in the past, ftp hasn’t been sufficient for porting our sites
    you: thanks
    you: just so i’m clear – are there are work arounds to getting the db up and running IF ftp isn’t suffucient?
    you: sufficient
    Kenard: Once your account is setup, you can engage our support tech’s LIVE 24/7 with any questions or concerns you run across
    you: ok, and is there scope for them to, for example, ssh in? – again, just so i’m clear
    you: this must be a common issue
    you: or any examples of other sites bring wordpress onto mosso?
    Kenard: WordPress works great on our platform and we currently have clients running this now
    you: sorry to labour the point, but do you have examples for people porting existing, large WordPress sites and databases onto mosso?
    Kenard: I dont, sorry. But please note, we do not offer any migration services. If you are familiar with the process, our support techs are here to help with questions
    Kenard: or you would need to get a 3rd party involved to help with the migration
    you: we’ve done this before, very comfortable with it – but this is the issue: it’s ALWAYS been via SSH
    you: you don’t have SSH – i’m trying to understand what options we have
    Kenard: SSH is not available. You will only have access to our platform via FTP or SFTP
    Kenard: now SSHFS is available if you are running Linux
    Kenard: and SSH will be available soon
    you: thanks for your time

  • http://www.snipe.net snipe

    Heh – sounds like you were talking to sales and not tech. I’ve had to move several very large dbs over to Mosso, including ones with millions and millions of rows of data. Naturally, phpMyAdmin can’t handle databases that large, and like you, I’d normally have used ssh to import it.

    The work around with mosso is to upload your sql dump, pop into the chat within your admin control panel, and give the tech on duty your db credentials (its an SSL encrypted chat) and the path location of your db dump. I’ve had to do this several times now (and several more to go, as I’m not done migrating everything yet) and every time, the tech on duty has taken care of it immediately. I’ve worked with Charles and Matt in tech to do this at least 10 times already, and they’ve been outstanding every time.

  • http://www.snipe.net snipe

    Heh – sounds like you were talking to sales and not tech. I’ve had to move several very large dbs over to Mosso, including ones with millions and millions of rows of data. Naturally, phpMyAdmin can’t handle databases that large, and like you, I’d normally have used ssh to import it.

    The work around with mosso is to upload your sql dump, pop into the chat within your admin control panel, and give the tech on duty your db credentials (its an SSL encrypted chat) and the path location of your db dump. I’ve had to do this several times now (and several more to go, as I’m not done migrating everything yet) and every time, the tech on duty has taken care of it immediately. I’ve worked with Charles and Matt in tech to do this at least 10 times already, and they’ve been outstanding every time.

  • Zac

    Thanks Snipe – appreciated.

    Hopefully the mosso guys pick this up and put some content around it. I’m sure I’m not the only one who has this question…

  • Zac

    Thanks Snipe – appreciated.

    Hopefully the mosso guys pick this up and put some content around it. I’m sure I’m not the only one who has this question…

  • http://www.snipe.net snipe

    No problem, Zac. If you have any other questions, I’m happy to help. And I’ll mention your suggestion about adding content around it to Mosso as well. I didn’t even read any of their account info, so I didn’t notice it was lacking. I went straight to trusted friends who had been using them, so I sorta skipped the website content stuff.

  • http://www.snipe.net snipe

    No problem, Zac. If you have any other questions, I’m happy to help. And I’ll mention your suggestion about adding content around it to Mosso as well. I didn’t even read any of their account info, so I didn’t notice it was lacking. I went straight to trusted friends who had been using them, so I sorta skipped the website content stuff.

  • http://blog.mosso.com/ Rob La Gesse

    @Zac – we’re listening – always. @Snipe is right – the easiest thing for you is for you to just FTP (or Sftp) the database to your site, then ask us to import it. We don’t mind. Helping customers is what we do best :)

    ANd you might look into clients like ExpanDrive (Mac) or SftpDrive (Windows). They make my job managing sites on Mosso via SFTP much easier.

    Rob

    Rob La Gesse’s last blog post..A Quantitative Comparison of Rackspace and Amazon Cloud Storage Solutions

  • http://blog.mosso.com Rob La Gesse

    @Zac – we’re listening – always. @Snipe is right – the easiest thing for you is for you to just FTP (or Sftp) the database to your site, then ask us to import it. We don’t mind. Helping customers is what we do best :)

    ANd you might look into clients like ExpanDrive (Mac) or SftpDrive (Windows). They make my job managing sites on Mosso via SFTP much easier.

    Rob

    Rob La Gesse’s last blog post..A Quantitative Comparison of Rackspace and Amazon Cloud Storage Solutions

  • Brooks

    I signed up for Mosso and after a LOT of testing I was finally ready to move my sites over. So far I have moved 1 of 7 so i’m just getting started. The tech support is top notch – Matt and another technician have gone out of their way to help me with things that other hosting providers would not even think about.

    I have a SaaS company so uptime and performance are the most important things I have been looking for – Mosso offers both of them. Heck, this thing might just be scalable, too. ;)

    Snipe:
    Great article – I barely missed your REF-SNIPE promo code…ugh!

    Br

  • Brooks

    I signed up for Mosso and after a LOT of testing I was finally ready to move my sites over. So far I have moved 1 of 7 so i’m just getting started. The tech support is top notch – Matt and another technician have gone out of their way to help me with things that other hosting providers would not even think about.

    I have a SaaS company so uptime and performance are the most important things I have been looking for – Mosso offers both of them. Heck, this thing might just be scalable, too. ;)

    Snipe:
    Great article – I barely missed your REF-SNIPE promo code…ugh!

    Br

  • http://blog.mosso.com/ Rob La Gesse
  • http://blog.mosso.com Rob La Gesse
  • http://ablnkslate.com/ Drew Tufano

    Great review!! It’s always encouraging to see someone who has clear expectations that are clearly communicated! Thanks for taking the time and energy to document and share the experience!!

  • http://hopeablaze.com Drew Tufano

    Great review!! It’s always encouraging to see someone who has clear expectations that are clearly communicated! Thanks for taking the time and energy to document and share the experience!!

  • http://www.snipe.net snipe
  • http://www.snipe.net snipe
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  • http://www.legaldataservices.com/ R. Mullen

    Thank you so much for this!

    After hearing about Slicehost at last night’s PHP MeetUp, I was just about to Google Rackspace when I found your article on the Mosso blog. Will compare the two and maybe call it a day.

    Couldn’t be better press for them.

    One log in and scalable not-expensive usage?…awesome!

  • http://www.legaldataservices.com R. Mullen

    Thank you so much for this!

    After hearing about Slicehost at last night’s PHP MeetUp, I was just about to Google Rackspace when I found your article on the Mosso blog. Will compare the two and maybe call it a day.

    Couldn’t be better press for them.

    One log in and scalable not-expensive usage?…awesome!